“A community that encompasses
and recognises the vibrancy of cultures contained, with facilities to support an ageing population.”
Male, 29-38, Casey Next.
“A city where a fair distribution of facilities has occurred, not top heavy in the more affluent areas.”
Female, 49-58, Casey Next.
As the community continues to grow, it is important that Council has a robust understanding of community needs through research and ongoing dialogue. This will ensure that services and facilities are delivered and maintained appropriately and equitably.
| Our 2021 Community Outcomes | |
|---|---|
| Strategies | Strategic Indicators |
| 3.1 Our community informs decisions and monitors delivery of our services and facilities | • Community Satisfaction Survey results for community engagement and consultation • The Community Taskforce is engaged in monitoring the delivery of the Council Plan |
| 3.2 We use data, research and community input to design and improve our services | • Community satisfaction with Council services • Utilisation rates of Council facilities and services |
| 3.3 We make our decisions regarding service delivery clear and transparent to the community | • Decisions made by Council are clear and transparent to participants in service review consultations |
| Our 2018-2019 Actions | Due Date |
|---|---|
| 3.1.3 Provide community engagement opportunities to influence the delivery of services | 30 Jun 2019 |
| 3.2.3 Develop and implement a plan to measure utilisation in priority Council facilities | 30 Jun 2019 |
| 3.2.4 Provide performance information for services provided to the community in an online dashboard | 31 Dec 2018 |
| 3.2.5 Develop and implement a plan to measure satisfaction with priority Council facilities | 30 Jun 2019 |
| 3.3.2 Deliver the Service Review Program to measure satisfaction and ensure services are meeting community need | 30 Jun 2019 |
Related Strategic Plans
• Leisure Facilities Development Plan
• Community Facility Planning Principles
• Community Engagement Strategy
• Customer Focus Strategy
• Community Development Principles
