“A community that encompasses
and recognises the vibrancy of cultures contained, with facilities to support an ageing population.”
Male, 29-38, Casey Next.
“A city where a fair distribution of facilities has occurred, not top heavy in the more affluent areas.”
Female, 49-58, Casey Next.
As the community continues to grow, it is important that Council has a robust understanding of community needs through research and ongoing dialogue. This will ensure that services and facilities are delivered and maintained appropriately and equitably.
|Our 2021 Community Outcomes|
|3.1 Our community informs decisions and monitors delivery of our services and facilities||• Community Satisfaction Survey results for community engagement and consultation
• The Community Taskforce is engaged in monitoring the delivery of the Council Plan
|3.2 We use data, research and community input to design and improve our services||• Community satisfaction with Council services
• Utilisation rates of Council facilities and services
|3.3 We make our decisions regarding service delivery clear and transparent to the community||• Decisions made by Council are clear and transparent to participants in service review consultations|
|Our 2018-2019 Actions||Due Date|
|3.1.3 Provide community engagement opportunities to influence the delivery of services||30 Jun 2019|
|3.2.3 Develop and implement a plan to measure utilisation in priority Council facilities||30 Jun 2019|
|3.2.4 Provide performance information for services provided to the community in an online dashboard||31 Dec 2018|
|3.2.5 Develop and implement a plan to measure satisfaction with priority Council facilities||30 Jun 2019
|3.3.2 Deliver the Service Review Program to measure satisfaction and ensure services are meeting community need||30 Jun 2019|
Related Strategic Plans
• Leisure Facilities Development Plan
• Community Facility Planning Principles
• Community Engagement Strategy
• Customer Focus Strategy
• Community Development Principles