“Open and honest communication and real consultation on what residents want and need in their area.”

Female, 29-38, Casey Next.

“An accountable, visible and transparent Council, as well as democratic.”

49-58, Male, Casey Next.

The City of Casey is already a destination, particularly for sports and leisure, with many high-quality facilities that are loved by residents and visitors to Casey. Council will continue to focus on enhancing and growing these facilities and opportunities, as well as facilitating and supporting events and programs that bring communities together.

Strategies

Strategic Indicators

8.1 We are a customer focused organisation that delivers an exceptional customer service experience

• Ease of customer interaction with council measured through the Net Easy Score
• Community Satisfaction Survey results for Customer Service
• Community Satisfaction Survey overall results

8.2 We have an engaged workforce that delivers on our commitments to the community

• Culture and Engagement Scores

8.3 We have delivered a safe, accessible, and efficient local road network

• Casualty Accident Rates for Casey Local Roads compared to Melbourne Metropolitan area and similar Interface Council areas

 

Related Strategic Plans

• Customer Focus Strategy
• Community Engagement Strategy
• Asset Management Policy
• Strategic Resource Plan
• Property Strategy